Support

Get in touch.

Our team is based in New York and handles every message personally. No bots, no overseas call centres, no ticket queues — just a real response from someone who knows our products.

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[email protected]

Best for order questions, returns, and anything detailed.

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Instagram

@shopjettaria

DMs welcome for quick questions and product advice.

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TikTok

@jettaria

Follow for sleep science content and new product drops.

Response Times

Email enquiries Within 1 business day

Order issues Within 4 hours

30-night trial refunds Same business day

Instagram DMs Within 24 hours

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Thank you for reaching out. We'll reply to your email within one business day — usually sooner. In the meantime, our FAQ covers most common questions.

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Before you write — it might already be answered

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FAQ

Shipping times, return policy, product care, the 30-night trial — all answered in one place.

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Shipping & Returns

Full details on how we ship, what we accept back, and how the 30-night trial works.

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