Questions,
answered.

US orders ship within 1–2 business days and arrive in 3–5 business days via standard shipping. Expedited 2-day shipping is available at checkout for an additional fee. International orders ship within 2–3 business days and typically arrive in 7–14 business days depending on destination and customs processing. ✓ Free standard shipping on all US orders

Yes — we currently ship to the US, Canada, UK, Australia, and most of Europe. International shipping rates are calculated at checkout. Please note that international orders may be subject to import duties and taxes charged by your country's customs authority, which are the responsibility of the recipient and are not included in our shipping fee.

You'll receive a shipping confirmation email with a tracking link as soon as your order ships — usually within 24 hours of placing your order. If you haven't received it, check your spam folder or contact us with your order number and we'll locate it for you.

Outside of the 30-night sleep trial, we accept returns on unused, unopened items within 14 days of delivery. To initiate a return, email us at [email protected] with your order number and reason for return. We'll send you a prepaid return label within one business day. Refunds are processed within 5–7 business days of receiving the returned item.

We're sorry — that should never happen. If your order arrives damaged or defective, email us within 48 hours of delivery with a photo of the damage and your order number. We'll ship a replacement at no charge, with expedited shipping, same day. No return of the damaged item required.

Simple. Use your Jettaria product every night for 30 nights. If you don't sleep better — measurably, noticeably, meaningfully — email us at [email protected] before day 31 and we'll refund your full purchase price, no questions asked. We'll also send you a prepaid return label, though we don't require the item back if returning it is inconvenient. ✓ Full refund · No forms · No friction

Yes. We may ask what didn't work so we can improve — but your answer won't affect your refund. We believe in our products enough to offer this because 87% of customers report measurable sleep improvement within 30 nights. For the 13% who don't, we'd rather refund them than have them keep something that isn't working. That's the only policy that makes sense to us.

The Lunar Weighted Eye Mask is made from 22 momme mulberry silk — the highest grade used in luxury bedding — on the face-contact side, with a hypoallergenic cotton voile inner lining. The weighting comes from 280 grams of micro glass beads distributed across the orbital ridge. The strap is adjustable elastic with a no-slip inner lining. All materials are free from synthetic fragrances, latex, and known allergens.

Hand wash in cold water with a gentle, fragrance-free detergent. Do not machine wash, wring, or tumble dry — the glass bead weighting requires gentle handling to maintain its distribution. Lay flat to air dry, away from direct sunlight. Your silk travel pouch (included with every order) is ideal for storage between uses and keeps the mask dust-free while preserving the silk.

All Jettaria products are cruelty-free and never tested on animals. Our packaging is 100% recycled and recyclable — FSC-certified paper, soy-based inks, zero plastic. Mulberry silk is a natural, biodegradable material produced by silkworms in a controlled environment; it is not vegan, and we're transparent about that. If you prefer a vegan alternative, we're actively developing one and will announce it in the Journal when it's ready.

Most customers report falling asleep noticeably faster within the first three nights. The full effect — deeper sleep, fewer wake-ups, better morning energy — typically develops over two to three weeks as your nervous system adapts to the new environment. This is consistent with how circadian biology works: meaningful change in sleep architecture takes consistent exposure, not a single night. We recommend committing to the full 30-night protocol for the complete picture.

Absolutely — we actively encourage it. Sleep trackers (Oura Ring, Apple Watch, Whoop, Garmin) give you objective data on what's changing in your sleep architecture, which helps you understand the Lunar's effect beyond how you feel. Many of our customers use trackers throughout the 30-night trial specifically to see the before-and-after in their deep sleep and REM duration. The Jettaria Ring Tracker is also designed to integrate seamlessly with our product ecosystem if you want a single platform.

We accept all major credit and debit cards (Visa, Mastercard, Amex, Discover), PayPal, Apple Pay, Google Pay, and Afterpay for buy-now-pay-later in 4 interest-free instalments. All transactions are processed securely through Shopify Payments — we never store your card details.

We process orders quickly — usually within a few hours of placement. Email us immediately at [email protected] if you need to make a change, and we'll do our best. Once an order has shipped, we're unable to modify it, but our return policy and 30-night trial still apply in full.

Jettaria is based in New York. All customer support is handled by our team directly — you'll always speak with someone who knows our products, not a third-party service desk. Our typical response time is under one business day.